1. Sign up with our distribution by filling out the wholesale sign-up form

2. After approval, you will have access to pricing and be able to make an order

3. Once your order is processed and all items are accounted for, you will receive a final invoice via email. *If any items were not in stock and were displayed on the website, they will be removed, and the final invoice you receive will show those adjustments

4. Once the invoice is paid, the order will be shipped out and arrive via express shipping the next day.

To place an order on our website, simply browse our product selection, add items to your cart, and proceed to checkout.

Provide your shipping information, choose a shipping option, choose a payment method, and confirm your order.

The preferred method of payment is Interac e-Transfer.

We also accept bank transfers.

Credit card payments are accepted, but they are subject to a 2.5% processing fee with Visa and Mastercard & 3.5% processing fee for American Express.

Credit Card payments are available for verified clients only.

Orders placed and paid for by 3 pm from Monday to Thursday will be packed and shipped out the same day and will arrive via express shipping the next day, guaranteed.

Orders placed and paid for by 3 pm on Friday will be shipped out the same day and will arrive the following Monday.

Orders placed and paid for over the weekend will be processed and shipped on Monday and will arrive at your store on Tuesday.

Pease note that we do not ship without payment. If you have not received a tracking number for your order and have made a payment, please contact customer support, and a solution to you will be provided ASAP!

Once your order has shipped, you will receive a tracking number via email.

If you have not received a tracking number, please contact customer support, and they will provide you with a solution.

You can also use our chatbot to track your order if you have your order details.

You can contact customer support through the following methods:

• Dedicated support email: customerservice@getclouds.ca

• Contact Us section on our website

• Live chat bot (leave your email if you do not get a response right away)

• Phone (found in the Contact Us section)

Free Shipping on orders with a sub-total of $1000 and above

Standard Shipping Fee is $35 + Tax
*All shipments are shipped express and will be delivered the following business day from shipment date