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FREQUENTLY ASKED QUESTIONS
What is the ordering process?
2. After approval, you will have access to pricing and be able to make an order
3. Once your order is processed and all items are accounted for, you will receive a final invoice via email. *If any items were not in stock and were displayed on the website, they will be removed, and the final invoice you receive will show those adjustments
4. Once the invoice is paid, the order will be shipped out and arrive via express shipping the next day.
How do I place an order?
Provide your shipping information, choose a shipping option, choose a payment method, and confirm your order.
What are the payment options?
The preferred method of payment is Interac e-Transfer.
We also accept bank transfers.
Credit card payments are accepted, but they are subject to a 2.5% processing fee with Visa and Mastercard & 3.5% processing fee for American Express.
Credit Card payments are available for verified clients only.
When will my order be shipped and delivered?
Orders placed and paid for by 3 pm on Friday will be shipped out the same day and will arrive the following Monday.
Orders placed and paid for over the weekend will be processed and shipped on Monday and will arrive at your store on Tuesday.
Please note that we do not ship without payment. If you have not received a tracking number for your order and have made a payment, please contact customer support, and a solution to you will be provided ASAP!
How can I track my order?
Once your order has shipped, you will receive a tracking number via email.
If you have not received a tracking number, please contact customer support, and they will provide you with a solution.
How can I contact customer support?
You can contact customer support through the following methods:
What are the shipping rates?
Free Shipping on orders with a sub-total of $1000 and above
Standard Shipping Fee is $35 + Tax
*All shipments are shipped express and will be delivered the following business day from shipment date